PixiKwik Privacy Policy

Effective Date: December 27, 2025

Introduction

When you use PixiKwik, you trust us with your information. We are committed to respecting that trust and safeguarding your privacy. This Privacy Policy explains the personal information we collect, how we use it, how we share it, and the choices you have regarding your information.

By creating an account, accessing the PixiKwik platform, placing orders, becoming a vendor, or interacting with PixiKwik services, you acknowledge that you have read and understood this Privacy Policy.

Scope

This Privacy Policy applies to all users of PixiKwik’s apps, website, services, and platforms in the United States, including:

• Customers / Order Recipients
• Vendors / Beauty Supply Partners
• Delivery Partners
• Business Account Users
• Other platform participants

This Policy does not apply to independent third-party vendors’ or partners’ separate privacy practices.

Data Controller

PixiKwik, Inc. is responsible for determining how and why personal data is processed in connection with the PixiKwik platform.

Contact:
PixiKwik, Inc.
Email: support@pixikwik.net
Legal Inquiries: legal@pixikwik.net

Information We Collect

PixiKwik collects personal information in three main ways:

1. Information You Provide

This includes:

• name
• email address
• phone number
• account credentials
• delivery addresses
• payment information (processed securely through third-party processors)
• business information (for vendors)
• communication history with PixiKwik support
• ratings, feedback, and reviews

2. Information Created During Use

This includes:

• order history
• delivery details
• transaction records
• customer–vendor communications
• device information and identifiers
• app activity and performance logs
• approximate or precise location when enabled

3. Information From Other Sources

PixiKwik may receive information from:

• payment processors
• fraud prevention and identity verification partners
• vendors, delivery partners, or enterprise account administrators
• marketing partners
• regulatory or law enforcement agencies where required

How We Use Personal Information

PixiKwik uses personal information to operate responsibly, improve platform performance, and comply with applicable legal obligations.

We process personal data:

• to perform our contract with you including account creation, order processing, vendor management, delivery coordination, payments, and customer support;
• based on legitimate business interests including platform improvement, analytics, fraud prevention, platform safety, product development, and marketing to existing users;
• with your consent including certain marketing communications, cookies, advertising technologies, and select partner integrations;
• to comply with legal obligations including accounting, regulatory, tax, law enforcement requirements, and legal dispute handling.

Automated Decision-Making

PixiKwik uses automated systems to support efficient operations. These systems help:

• automatically match orders with vendors and delivery partners
• facilitate operational pricing models, including rush or peak-time pricing
• detect fraud, suspicious activity, and safety risks
• support platform trust and reliability

Some automated determinations may affect delivery experience, fees, or account standing. Users may contact PixiKwik Support to request a human review if they believe an automated decision was incorrect.

Ratings & Reviews

PixiKwik uses a rating and feedback system to ensure accountability, build trust, and improve service quality.

• Ratings and reviews are stored and associated with user profiles
• Certain rating information may be visible to relevant users
• Ratings may be used to assess performance, safety, and service quality
• Repeated poor ratings or policy violations may impact account standing

Cookies & Similar Technologies

PixiKwik uses cookies and similar technologies to:

• authenticate users
• maintain secure sessions
• remember preferences
• understand platform performance
• analyze trends and usage
• support marketing effectiveness

Some cookies are essential to the platform and cannot be disabled. Others may be managed using browser or device controls.

PixiKwik may work with analytics and advertising partners who deploy cookies, pixels, or SDKs to support functionality and measure effectiveness.

PixiKwik respects browser privacy controls where technically feasible. Certain platform features may not function correctly if cookies are disabled.

For more information, please see our Cookie Notice.

How We Share Information

PixiKwik shares personal information only when necessary to operate our services, support deliveries, ensure safety, comply with the law, and honor user choices.

1. Sharing With Other PixiKwik Users

To enable safe, functional delivery experiences:

Vendors & Delivery Partners may receive:

• customer first name
• delivery address and instructions
• order details
• relevant contact information when necessary

Customers may receive:

• vendor name
• delivery partner first name
• relevant profile details when applicable
• order progress and status updates

For enterprise or shared accounts, account owners may receive order history and account-related information.

2. Sharing at the User’s Request

PixiKwik may share information when initiated by the user, including when:

• sharing delivery tracking
• participating in referrals or promotions
• linking external services
• split payment or group ordering features (if enabled)

3. Sharing With Affiliates

If PixiKwik forms related business entities, personal information may be shared internally to support platform operations. Any affiliate receiving information will follow equal or stronger protections than those stated in this Policy.

4. Sharing With Service Providers & Partners

PixiKwik works with trusted third parties to power the platform. We may share information with:

• payment processors
• cloud hosting providers
• identity verification & fraud prevention partners
• analytics providers
• logistics and delivery support providers
• marketing and advertising partners
• research & development providers
• legal, compliance & professional advisors

Partners may only use information to perform services for PixiKwik and must protect it.

5. Legal, Safety, Regulatory, and Enforcement Needs

PixiKwik may share personal information when required to:

• comply with U.S. laws, regulations, subpoenas, or court orders
• respond to law enforcement requests
• protect user, platform, or public safety
• enforce PixiKwik agreements and policies
• investigate fraud, disputes, abuse, or threats

6. Business Transactions

If PixiKwik is involved in:

• a merger
• acquisition
• investment transaction
• corporate restructuring
• asset transfer

personal information may be transferred to a successor entity while maintaining similar or stronger protections as this Privacy Policy.

7. Sharing With Consent

PixiKwik may share information beyond these circumstances only with user authorization.

In-App Privacy Controls & Permissions

Users may manage certain privacy features via device or app settings, including:

• precise vs approximate location permissions
• notification categories
• marketing vs transactional notifications

Disabling permissions may affect platform functionality, including delivery tracking or timely alerts.

Marketing Communications

PixiKwik may send promotional communications regarding:

• app features and updates
• offers and rewards
• vendor promotions
• news and engagement opportunities

Communications may be delivered via:

• email
• SMS/text messaging
• push notifications
• in-app notifications
• social or advertising platforms

Opt-Out Options

Users may opt out of marketing communications at any time by:

• clicking unsubscribe in emails
• replying STOP to text messages
• adjusting push notification preferences

Opting out does not affect essential messages such as:

• receipts
• delivery confirmations
• account alerts
• policy and security updates

User Rights

PixiKwik supports user privacy rights, including:

• access to personal information
• correction of inaccurate information
• account deletion requests
• opt-out of anonymized data programs

Right to Object

Users may object to processing based on legitimate interests, including:

• analytics
• certain marketing activities
• business optimization

Requests submitted to:
legal@pixikwik.net
Subject Line: Right to Object

Right to Request Restriction

Users may request temporary restriction of processing in limited cases, including disputes or legal review needs.

Submit restriction requests to:
legal@pixikwik.net
Subject Line: Restriction Request

Data Retention

PixiKwik retains personal information only as long as necessary to operate services, maintain safety, meet legal requirements, resolve disputes, support business operations, and enforce agreements.

Where legally permitted, certain information may be anonymized for analytics and retained without time limitation.

Security

PixiKwik implements administrative, technical, and physical security controls designed to protect personal information. Although no system is completely secure, we work continuously to protect user data.

Children’s Privacy

PixiKwik is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Policy Updates

PixiKwik may update this Privacy Policy periodically. If material changes occur, we will notify users through appropriate channels.

Delete Account

1. Open the App and go to Profile
2. Select Edit Profile
3. Tap Delete Account

Contact Us

For privacy questions, complaints, or concerns:
support@pixikwik.net
legal@pixikwik.net