TERMS & CONDITIONS

Last Updated: November 2025

Welcome to PixiKwik, Inc. (“PixiKwik,” “we,” “our,” or “us”). By registering as a Vendor on the PixiKwik Platform and Vendor App, you (“Vendor,” “you,” or “your”) agree to comply with the following Terms & Conditions.

1. Eligibility & Compliance

Vendors must:

• Operate a legally registered business in the United States.
• Maintain all required business licenses, seller’s permits, tax registrations, and insurance.
• Submit accurate and truthful information during onboarding.
• Comply with all federal, state, and local laws.

PixiKwik may verify information and approve or deny Vendor applications at its discretion.

2. Products & Inventory

Vendors must:

• Maintain accurate, real-time inventory listings.
• Ensure all products are authentic, safe, unexpired, and eligible for sale.
• Remove discontinued, recalled, or unavailable products immediately.
• Maintain accurate pricing and descriptions.

PixiKwik is not liable for vendor product quality or safety issues.

3. Order Fulfillment

Vendors agree to:

• Accept and prepare orders promptly during posted business hours.
• Package all items securely to avoid damage, spills, contamination, or tampering.
• Cooperate with PixiKwik and authorized Logistics Partners regarding order issues.

Repeated fulfillment issues may result in suspension or removal.

4. Delivery & Logistics

• Delivery is performed by authorized PixiKwik Logistics Partners.
• Orders must be released only to authorized logistics personnel.
• Pickup confirmations must be completed inside the Vendor App.
• Delivery fees are paid by customers and are non-refundable.

5. Cancellations, Returns & Refunds

Refund scenarios include:

A. Damaged Items

• Customer refunded full product cost
• Vendor reimburses PixiKwik for product cost
• PixiKwik absorbs pickup fee
• Stripe/platform fees are non-refundable

B. Unopened / Unused Returns

• Customer refunded product cost only
• Delivery fees non-refundable
• Vendor reimburses PixiKwik for product cost

C. Vendor Error

(incorrect item, missing items, wrong quantity, mis-picks)

Vendor reimburses PixiKwik for:

• Product cost
• Outbound delivery fee
• Return / pickup fee

D. Tampered Packaging & Failure to Deliver the Correct Order

If packaging is damaged, unsealed, improperly secured, contaminated, or appears tampered with — or the Vendor fails to provide the correct order — the Vendor is responsible for all additional logistics costs, including:

• Driver handling fees
• Supplemental pickup / return fees
• Re-delivery fees
• Any operational charges caused by Vendor negligence

All associated fees will be deducted from Vendor payouts.

6. Vendor Conduct

Vendors may not:

• Circumvent PixiKwik by diverting customers to direct/off-app sales
• Manipulate pricing, reviews, or inventory
• Share confidential platform information
• Engage in fraudulent or harmful behavior

7. Payments & Fees

• Payments are issued via Stripe Connect (Express Accounts)
• Vendors must complete Stripe onboarding to receive payouts
• PixiKwik retains a platform commission per order

Pilot Program (Nov 2025 – Jan 1, 2026)

• 0% commission for approved pilot Vendors

Standard Commission (Effective Jan 1, 2026)

PixiKwik’s standard commission rate is 15% per order, unless PixiKwik issues a written promotional offer or temporary commission adjustment.

All promotional offers are time-limited and automatically revert back to the standard 15% when the promotional period ends.

This rate remains substantially lower than delivery platforms such as DoorDash, Uber Eats, and Instacart (25%–35%+).

PixiKwik’s retained platform fee is non-refundable.

8. Data & Privacy

PixiKwik collects operational and transactional data to facilitate orders, improve performance, strengthen Vendor tools, and support analytics.

PixiKwik may use aggregated, anonymized data for:

• Industry insights
• Trend analysis
• AI training
• Market research
• Strategic or commercial partnerships

Anonymized data is not tied to any individual. PixiKwik does not sell personally identifiable information.

9. Termination

Vendor access may be suspended or terminated for:

• Violations of these Terms
• Fraudulent or harmful conduct
• Repeated operational issues
• Non-compliance with refund logic

Vendors may close their accounts at any time.

10. Updates

Terms may be updated periodically. Continued use of the Platform constitutes acceptance.

By checking the box, you agree to the PixiKwik Vendor Terms & Conditions.